Support
How can we help?
Answers to the most common questions about shy, purchases and your data. If something is still unclear, a real person will reply.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions, choose shy and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription. Apple’s guide.
How do I get a refund?
All payments go through Apple, so Apple handles refunds too. Request one at reportaproblem.apple.com: sign in with the Apple ID you used, find shy and choose “Request a refund”. We can’t issue refunds ourselves.
I reinstalled shy or got a new iPhone. How do I restore my purchase?
Purchases belong to your Apple ID, not to a shy account. Sign in with the same Apple ID, open the shy Pro screen in the app and tap “Restore”.
Will my projects move to a new iPhone?
Projects live in shy on your device and aren’t synced to any cloud. Export the photos you want to keep before you switch. Your purchase restores with your Apple ID.
How do I delete my data?
In the app, open Profile → About shy and tap “Delete my data”. Our server erases what it holds about your installation and the app starts fresh. Purchases stay with your Apple ID. Deleting the app also removes the projects stored on your iPhone. Details in the Privacy Policy.
How do I turn off usage statistics?
Open Profile → About shy and switch off “Anonymous usage statistics”. The app works exactly the same without them.
Something doesn’t look right. What should I send?
E-mail support@shyedit.com with your iPhone model, iOS version, the look or tool you used and the steps that led to the problem. Please don’t attach your photos.